Job Description

UPMC Altoona Regional Health Services is hiring a full-time LPN – Call Center to answer all incoming phone calls in the call center and respond to patients with the physician’s answers. This role will work Monday – Friday with varied shifts between 8 am – 5:30 pm. Upon completion of the training period, this position would have the option to work from home 50% of the time.

Responsibilities:

• Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions.
• Follows OSHA recommendations regarding housekeeping duties.
• Handles the emails from patients and the responses back from the providers.
• Documents appropriately.
• Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities.
• Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers.
• Gives patients complete information regarding any test or procedures being performed, including any preparation requirements.
• Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers. Must follow parameters listed by each physician.
• Handles incoming and outgoing faxes to and from facilities and pharmacies.
• Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.

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