Job Description

Field Service Engineer – Telecommunications & VoIP

Location: Main Office - Malvern, PA - Daily customer visits required

Type: Full-Time | Multiple Positions Available

About Us:

We are an established telecommunications and VoIP Internet Telephony Service Provider (ITSP) serving the Mid-Atlantic region. We deliver advanced voice and data solutions to businesses, from cloud-hosted VoIP to premise-based PBX systems. We’re expanding our field team and looking for motivated individuals who want to build a career in telecom. Experience is not required —we provide paid manufacturer training and hands-on mentorship from seasoned technicians.

Role Overview:

As a Field Service Engineer, you’ll be on the front lines of keeping our customers connected. You will install, program, and maintain both cloud and on-premises telecom systems, including VoIP platforms, PBX hardware, and related network infrastructure. You’ll gain certifications on supported equipment and work with a variety of technologies in real-world environments.

Key Responsibilities:

• Install, configure, and service VoIP and PBX systems (cloud and premise-based)
• Perform on-site and remote troubleshooting of telephony and related network issues.
• Conduct line testing, cable terminations, and equipment programming.
• Maintain accurate service records in our ticketing system.
• Provide clear, professional communication with customers during service calls.
• Stay current with telecom technologies through ongoing training.
• Travel daily to customer sites; occasional extended travel for installations.
• Participate in a rotating on-call schedule for urgent service needs.

Skills & Knowledge:

• Strong troubleshooting and problem-solving abilities.
• Basic networking knowledge (LAN/WAN, IP addressing, QoS for voice)
• Familiarity with VoIP protocols (SIP, RTP) and PBX systems preferred.
• Experience with Mitel 200, MiVB, MiVO 250, or NEC SV9100 a plus.
• Ability to read wiring diagrams and follow installation standards.
• Comfortable using hand tools, ladders, and telecom test equipment.
• Excellent customer service and communication skills

Requirements:

• High school diploma or post-secondary technical training.
• Valid driver’s license with clean driving record.
• Ability to lift up to 50 lbs and work at heights.
• Strong organizational skills and ability to work independently or in a team.

Benefits:

• 401(k) with company match.
• Health, dental, and disability insurance options.
• Paid manufacturer training and certifications.
• Company vehicle, cell phone, and laptop provided.
• Supportive team environment with career growth opportunities.

Work Setting:

A mix of field and office work, depending on service and installation needs. Occasional travel outside the immediate area may be required.

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